Privacy Policy

Vortex Fitness

Last updated: January 2026

Vortex Fitness (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following information when you use our website or place an order:

Personal Information

Name
Email address
Billing and shipping address
Telephone number
Payment details (processed securely via third-party providers — we do not store card details)

Automatically Collected Information

IP address
Browser type and device information
Pages visited and interactions with the site
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Communicate with you about your purchase or enquiry
Provide customer support
Improve our website and services
Send order updates or important service messages
Comply with legal and regulatory requirements

We will never sell your personal data to third parties.

3. Payments & Third-Party Services

Payments are securely processed by trusted third-party providers such as PayPal, Stripe, and Wix Payments. These providers handle your payment data in accordance with their own privacy policies.

We may also use third-party services for:

Website hosting
Analytics (e.g. site performance and usage trends)
Email communication

These providers only access data necessary to perform their services.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic.

Cookies help us:

Remember your preferences
Understand how visitors use our website
Improve performance and functionality

You can manage or disable cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information using secure systems and industry-standard safeguards. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfil orders
Provide customer service
Meet legal and accounting obligations

When no longer required, data is securely deleted.

7. Your Rights (UK & GDPR)

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where applicable)
Object to or restrict certain data processing
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you opt in to receive marketing emails, you may unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

We do not send unsolicited marketing.

9. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: sales@vortexfitness.co.uk
📍 Location: United Kingdom