Terms & Conditions

Vortex Fitness

Last updated: January 2026

These Terms & Conditions govern your use of the Vortex Fitness website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, please do not use our website or services.

1. About Us

Vortex Fitness is a UK-based fitness brand.

📧 Email: sales@vortexfitness.co.uk
📍 Location: United Kingdom

2. Products & Descriptions

We take reasonable care to ensure that product descriptions, images, and pricing on our website are accurate.

However:

Product colours may vary slightly due to screen settings
Images are for illustrative purposes only
Measurements and resistance levels are approximate

We reserve the right to update product information at any time without notice.

3. Orders & Acceptance

All orders are subject to acceptance and availability
Once an order is placed, you will receive an order confirmation email
A contract is formed once your order has been accepted and payment has been processed

We reserve the right to refuse or cancel orders at our discretion, including but not limited to pricing errors or suspected fraudulent activity.

4. Pricing & Payment

All prices are shown in GBP (£)
Prices include applicable UK taxes (unless otherwise stated)
Payment must be made in full at the time of purchase

Payments are securely processed via trusted third-party providers such as PayPal, Stripe, and Wix Payments. We do not store payment card details.

5. Pre-Orders

Some products are available on a pre-order basis.

By placing a pre-order, you acknowledge that:

The product is not currently in stock
Estimated delivery times are 2–3 weeks and are not guaranteed
Delays may occur due to manufacturing or shipping factors outside our control

You may cancel a pre-order before dispatch for a full refund.

6. Delivery

Delivery details, estimated timeframes, and shipping costs are outlined in our Shipping Policy, which forms part of these Terms & Conditions.

We are not responsible for delays caused by third-party couriers or incorrect delivery information provided at checkout.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy, which forms part of these Terms & Conditions.

In summary:

Unused items may be returned within 14 days of delivery
Used resistance bands are non-returnable for hygiene reasons unless faulty
Refunds are processed to the original payment method

8. Use of Products & Safety

Vortex Fitness products are intended for general fitness and exercise use only.

By purchasing and using our products, you agree that:

You use the products at your own risk
You will follow all safety guidelines provided
You will consult a healthcare professional before use if you have medical conditions or injuries

We accept no liability for injuries caused by improper use, overexertion, or failure to follow instructions.

9. Limitation of Liability

To the fullest extent permitted by law, Vortex Fitness shall not be liable for:

Any indirect or consequential loss
Personal injury resulting from misuse of products
Loss or damage arising from events outside our reasonable control

Nothing in these Terms limits your statutory rights under UK law.

10. Intellectual Property

All content on this website, including logos, images, text, and graphics, is the property of Vortex Fitness and may not be copied, reproduced, or distributed without prior written permission.

11. Privacy & Data Protection

Your personal data is handled in accordance with our Privacy Policy and Accessibility Statement, which form part of these Terms & Conditions.

12. Changes to These Terms

We reserve the right to update or amend these Terms & Conditions at any time. Changes will be effective once published on this page.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.